Servicing and Work-on-site Terms & Conditions

The service includes preventative maintenance and tests by one or more of our engineers but excludes the cost of replacing worn out components with new parts.

In the past, Atlas Clinical Limited has included a form of guarantee; whereby once a table has been serviced, any further visits within a year of the service will not attract a call-out fee, if the call-out fee is for maintenance reasons. As of 2025 this guarantee is no longer offered, unless by special arrangement, and would attract an additional charge.

We now offer a 6-month guarantee on the specific corrective work done. For example, if we attend and adjust a gas strut lever, because it was not operating the gas strut satisfactorily, then we guarantee the operation of the lever for 6 months.

Replacement components and spare parts will have their own individual guarantees or warranties. If we fit these parts or components, and they fail within their warranty period, then they will be replaced free-of-charge and the customer will not have to pay call-out, postage or labour costs. If the customer fitted the parts themselves, then we may charge call-out fee and labour, if we have to attend and fit the part.
As professional medical practitioners operating valuable high-use equipment, we recommend that customers have their Atlas tables serviced once a year.

1. Definitions etc

1. The service means servicing the Atlas treatment table at its normal location.
2. Atlas Clinical Ltd. means the company which is undertaking the service.
3. “preventative maintenance” means inspection, cleaning, testing and adjustment of the treatment table to confirm satisfactory operation or to identify any faulty items or functions to the customer.
4. “corrective maintenance” means the diagnosis and repair of faults and defects discovered during the preventative maintenance work or as a result of a call-out.
5. the “service charge” is the price payable by the customer for the servicing or work-on-site and is not subject to revision except by agreement in writing of both parties.
6. the “call-out fee” is the price payable by the customer for travel costs to and from the customer and is not subject to revision except by agreement in writing of both parties.
7. the “customer” means the company, clinic, firm, agent or individual thereof to whom the contract, quotation or invoice is addressed.

2. General

Acceptance of the quotation or invoice includes acceptance of the following terms and conditions. However, nothing that is stated or implied in these terms and conditions shall detract from the private consumers statutory rights. Any alteration to any of the conditions can only be valid if made in writing and agreed by both parties.


3. Basis of Quotation

1. Servicing work is done dure normal working hours, i.e. Monday to Friday 08.00am to 16.30pm (Statutory holiday excepted). Any extension of such hours or period directly or indirectly caused by the customer shall entitle Atlas Clinical Ltd. to charge any reasonable extra costs resulting.
2. Variations or additional work ordered by the customer shall be charged on the basis of reasonable time and materials at rates and costing current at the time of such work (unless separately agreed in writing prior to the variations/additional work starting).
3. Unless otherwise specifically agreed, the quotation price does not include any extraneous work or making good etc. and is contingent on our engineers having unhindered access to the treatment table(s) and an electric power supply to all areas where the servicing work has to be carried out.

4. Terms of Payment

Unless otherwise agreed the customer shall pay the full balance on completion of the “service” or “maintenance work”

5. Completion

Atlas Clinical Ltd. will use its best endeavours to effect completion of the “Service” or “Maintenance work” on the agreed date but it cannot be held liable for any loss of income resulting from delay or due to causes beyond its control.

6. Liability for Loss of Damage

1. Atlas Clinical Ltd. does not know, and shall not be deemed to know the true value of the customer’s property or premises, and is not the insurer therefore.
2. Apart from death or personal injury, the aggregate liability of Atlas Clinical Ltd. and its staff for any breach of statutory duty or negligence arising out of a contract, or presence at the customers premises shall be limited to £1,000,000 for any kind of loss or damage whatsoever. The customer shall notify the installer of any claims within 30 days of the occurrence giving grounds for such claims.

Because of the previous sub-paragraphs (i) & (ii), the customer acknowledges that he, she or it should effect separate insurance cover.

7. Guarantees

(i) Atlas Clinical Ltd. guarantees only the specific corrective maintenance carried out during the service or maintenance work, for a period of 6 months.
(ii) Worn-out components that are replaced during the service or maintenance work will have individual guarantees or warranties. If such components need to be replaced within their warranty or guarantee period, then they will be replaced free-of-charge and Atlas Clinical Ltd. will not charge call-out, labour, or postage costs.
(iii) If components that are posted to the customer and replaced by the customer fail within their guarantee or warranty period, then they will be replaced free-of-charge and Atlas Clinical Ltd. will not charge postage costs. If Atlas Clinical Ltd. has to attend to fit these parts (which were originally replaced by the customer), then we may charge call-out fee and labour.
(iv) Any guarantee does not include any repairs & rectifications made necessary by the wilful, negligent or accidental acts of any person (other than Atlas Clinical Ltd. and its employees); by some other cause or peril beyond its control; burglary; environmental causes; user error; or any other cause besides fair wear and tear.

8. Customers Obligations

1. Not to permit anyone (including the customer herself/himself) other than Atlas Clinical Ltd. to adjust, reset of interfere with the treatment table(s) or any parts thereof except for those routine procedures which may need to be carried out by the customer for the correct usage of the treatment table(s); unless under the supervision or authorisation of Atlas Clinical Ltd. or its employees.

To notify Atlas Clinical Ltd. immediately following the appearance of any defects in the performance of the treatment table(s) and permit Atlas Clinical Ltd. to take such steps as it thinks fit to remedy such defect.


9. Force Majeure

Any failure by Atlas Clinical Ltd. to perform any of its obligations by reason of any cause beyond the control of Atlas Clinical Ltd. shall be deemed not to be breach of contract.

10. Applicable Law and Category of Jurisdiction

The control is subject to the laws of England & Wales and the parties shall submit to the jurisdiction of the courts thereof.

ATLAS CLINICAL LIMITED – registered in England No. 2484180
Northside, Eastern Avenue, Lichfield, Staffordshire, WS13 7SG
+44 (0)1543 255107
www.atlasclinical.com